Q: Why are records missing from the map or list?

More Detail

Records displayed in the mobile application depend on several factors. If your device has not synchronized recently, records that were added or updated by another user may not yet be available. Likewise, project selections, map visibility settings, search terms, filters, record status, and user permissions can all affect which records are displayed.

In many cases, a record is not actually missing—it is simply not visible based on your current application settings or permissions. Before assuming an application error has occurred, review the items below.

What to Check

• Confirm your data has synchronized.
  • Open the Settings tab and select System.
  • Verify the Sync Status is green and displays a recent synchronization time.
  • Ensure there are no synchronization errors or banners indicating records are waiting to be uploaded or downloaded.
• Review the Projects tab.
  • Verify the project containing the record is selected.
  • If you are unsure which project contains the record, temporarily display all projects and navigate to the record's location on the map to determine whether it is visible.
• Review Map Visibility.
  • Open Map Visibility from either the Map View or the Settings tab.
  • Verify the desired record type is enabled.
• Clear any active searches or filters.
  • Open the List View.
  • Clear any text entered in the search bar.
  • Reset or remove any active filters.
• Confirm your permissions.
  • Some records are only visible to users with specific permissions or after reaching a particular status or workflow stage.
  • If you believe you should have access to a record that is still not visible, contact your project support contact.