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Severity 1: A “Severity 1 Error” shall mean that the software is non-operational and no users can access the system, or the functionality is significantly decreased. Severity 2: A “Severity 2 Error” shall mean that the system is operational with functional limitations or restrictions but there is minimal business impact. Severity 3: A “Severity 3 Error” shall mean the system is operational with functional limitations or restrictions that are not critical to the overall system operation. Defect has a moderate impact on the functionality of the application, however the application remains usable by all groups. Severity 4: A “Severity 4 Error” shall mean the system is operational with problems or errors, which have little impact on system operations. Severity 4 Errors shall include, but not be limited to, documentation errors. Defect has a minor impact on the functionality of the application.